Resilience in action: Creating lasting change at infusion centers

This webinar is on-demand and can be viewed at your convenience. 

Healthcare leaders everywhere are being asked to do more with less, but infusion centers face unique challenges compared to other areas of the industry, especially in the wake of the COVID-19 pandemic. Scheduling is more complicated, leading to volatile workloads, capacity issues and burnt-out nurses. To address fundamental operational issues, leaders must embrace innovation and leverage resilience. 

This on-demand webinar emphasizes the necessity of confronting difficult problems, such as optimizing lab processes and decoupling clinic and infusion appointments. Duke Health shares a real-world example of adopting the nurse pull model overnight, showcasing the transformative impact on patient and nurse satisfaction, as well as operational efficiency. 

You'll learn:
  • Strategies for tackling tough operational problems and making long-term change
  • How to immediately implement beneficial operational changes
  • How to foster a culture of resilience and openness to innovation





Ashley - Sydney Mason

Ashley Joseph

VP, Client Services

INF_Duke Health_Euniqua Bullock - Sydney Mason

Euniqua Bullock MSN, RN-BC, CEN, NEA-BC

Nurse Manager, Operations
Duke Clinic 2A Specialty Infusion & Covid Testing and Vaccine Center

INF_Duke Health_Mike Urton - Sydney Mason


Clinical Operations Director
Ambulatory, Procedural Clinics
Duke University Hospital