Unlocking Consumer Digital Health: How Health Systems Can Rethink Patient Engagement to Improve Outcomes and Experience

Thursday, April 27th, 2023 | 12:00 PM - 1:00 PM CT

Today, more than half of patients would leave their provider for better virtual offerings. Patients are hungry for a better, more consumer-friendly healthcare experience – making hospitals increasingly vulnerable to leakage. With studies showing that a 5% increase in loyalty can lead to a 25% increase in profitability, it's time for hospitals to reframe patient engagement as a strategic imperative.

In this presentation, you’ll hear how OSF HealthCare developed a centralized, virtual healthcare model and leveraged digital engagement technology to significantly improve clinical outcomes and deliver a better patient and care team experience. More specifically, OSF will share how it achieved a 10% reduction in readmission rates for general hospital discharge patients matched by risk level.

Join Brandi Clark, Vice President of Digital Care at OSF OnCall, Kara Roat, Digital Patient Care Manager at OSF OnCall, Michael O’Neil, Founder and CEO of Get Well and Megan Mancini, VP of Strategic Partnerships at Get Well as they discuss how OSF is unlocking consumer digital health to provide better care and improved outcomes to all.

During this session, you’ll learn:

  • How to rethink patient engagement technology as a key strategic imperative to drive core
    business outcomes like revenue, cost efficiency, and improved clinical outcomes
  • Best practices for delivering digital intimacy at scale — meeting the expectations of
    patients as healthcare consumers, while also supporting care teams
  • How OSF is unlocking the power of patient engagement technology to reach and engage
    more patients on their terms, expand care team impact, and drive better clinical outcomes 



brandiclark - Nicole Novak

Brandi Clark

Vice President, Digital Care, OSF OnCall

Kara Roat 2022 sit - Nicole Novak (1)

Kara Roat

Digital Patient Care Manager, OSF OnCall

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Michael O’Neil

Founder and CEO, Get Well

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Megan Mancini

VP, Strategic Partnerships, Get Well