Virtual nursing at scale: Inside University Hospitals' full-hospital model


Tuesday, October 28th, 2025 | 12:00 PM - 1:00 PM CT

University Hospitals became one of the first health systems in the U.S. to implement a whole-hospital virtual nursing program — and the results are changing how care is delivered across ED, post-op and med-surg units.

Through its Connected Care Team initiative, UH created a scalable virtual model that strengthens bedside care, reduces nurse strain and improves patient safety. Their approach isn't about replacing teams at the bedside — it's about amplifying them.

Join this webinar to learn what it took to make this work across an entire hospital and the practical takeaways your team can use.

You'll learn how UH:
 
  • Launched a full-hospital virtual nursing model to address staffing strain and expand clinical reach
  • Measured results across patient experience, nurse engagement and operational efficiency
  • Used flexible, AI-driven tools and front-line engagement to drive sustainability — not just a pilot

Presenters:

Brian Nelson- Headshot Image - Somer Sinnard

Brian Nelson, MHA, BSN, RN

Program Lead, University Hospitals Veale Healthcare Transformation Institute

headshot final.jpg - Somer Sinnard

Lauren Yanus, BSN, BA, RN, CPN

Platform Lead, University Hospitals Veale Healthcare Transformation Institute

Moderator:

Marcia - 2 - Standard Rez - Somer Sinnard

Marcia Murphy, MSN, RN, AGACNP-BC, ANP-BC, NE-BC, CCRN, CPHQ

Chief Clinical Operations Officer, VitalChat