When IT systems go dark: Monument Health and Aspirus Health share the playbook


Monday, July 21st, 2025 | 11:00 AM - 12:00 PM CT

Every minute of unplanned IT downtime puts patients, revenue, and reputation at risk. Join Becker’s Healthcare for a candid look at how leading health systems keep care moving when core systems fail.

CIO Patrick Woodard, MD (Monument Health) teams up with Lisa K. Rowe-Peplinski, DNP, MSN, RN, CPHQ (Vice President, System Nursing Operations, Aspirus Health) and Healthlink Advisors resiliency leads Steve Hendrick and Zahid Rathore to walk you through a proven, operations-first approach that goes far beyond traditional disaster-recovery checklists. You’ll leave with a framework your team can adapt tomorrow.

Key takeaways
 
  • Stand up a cross-functional response program spanning clinical, nursing, revenue cycle, and supply-chain workflows
  • Identify hidden failure points that jeopardize patient safety during extended outages
  • Run live tabletop simulations to pressure-test people, processes, and manual workarounds in advance
  • Build department-level playbooks that restore care delivery and cash flow within hours rather than days

Presenters:

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Patrick Woodard, MD, MHA

Chief Information Officer, Monument Health

Photo Hendrick Steve - Kristelle Khazzaka

Steve Hendrick

Organizational Resiliency Co-Leader, Healthlink Advisors

Photo Rathore Zahid - Kristelle Khazzaka

Zahid Rathore, MBA, MPH

Organizational Resiliency Co-Leader, Healthlink Advisors

Rowe-Peplinski_Lisa

Lisa K. Rowe-Peplinski, DNP, MSN, RN, CPHQ

Vice President – System Nursing Operations, Aspirus Health