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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Why AI agents are winning the healthcare experience war in the contact center --- ### Monday, July 21st, 2025 | 11:00 AM - 12:00 PM CT Patient expectations are rising and legacy contact centers aren't keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare. Join an industry expert for a discussion on how leading organizations are deploying AI agents to manage routine tasks, from scheduling and benefits explanation to billing and lab access — freeing staff to focus on more complex, high-value patient needs. **You'll learn:**   - How healthcare AI agents reduce call times by 20% and speed up onboarding by 40% - How to deploy a digital workforce that operates 24/7 in multiple languages while maintaining HIPAA compliance - How to build a compliant, scalable AI strategy that improves both access and satisfaction ## **Presenter:** ![Robert Smith - Avaamo - Headshot](https://go.beckershospitalreview.com/hs-fs/hubfs/Robert%20Smith%20-%20Avaamo%20-%20Headshot.jpg?width=120&height=120&name=Robert%20Smith%20-%20Avaamo%20-%20Headshot.jpg) ### Robert Smith ##### Chief AI Evangelist at Avaamo [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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