Why digital health strategies stall at the front lines: 4 systems weigh in


Tuesday, July 14th, 2026 | 12:00 PM - 1:00 PM CT 

Healthcare organizations have spent years building digital strategies. A lack of ambition is not the issue. The challenge is that most strategies still don't translate to the people delivering care.

Front-line clinicians are quietly opting out of tools they were never consulted on. Executives are tracking dashboards that don't reflect day-to-day workflow reality. The feedback loops meant to bridge the two are slow, ad hoc or missing entirely. The result? Stalled adoption, frustrated teams and digital investments that fail to move the needle on the outcomes they were funded to improve.

In this session, clinical and informatics leaders from Ballad Health, Dana-Farber Cancer Institute, Jersey Shore University Medical Center and RWJBarnabas Health will have a candid conversation on closing those gaps.

Insights include:
 
  • Where digital strategy most often disconnects from the front lines
  • How to structure feedback loops between clinicians and executive decision-makers
  • Defining "digital maturity" so it resonates across all stakeholders
  • The non-negotiables in a digital health roadmap and what tends to get overlooked

Panelists: 

Ricky Choi - Daniel Gest

Ricky Choi, MD, MPH

Strategic Medical Advisor at Xealth,
Head of Digital Health at Samsung Electronics &
Assistant Clinical Professor, Stanford School of Medicine

Naomi Lenane

Naomi Lenane

Chief Information Officer & Senior Vice President, Information Services
Dana-Farber Cancer Institute

Pam Austin

Pam Austin

CIO/SVP
Ballad Health

Andy Anderson

Andy Anderson, MD, MBA

Chief Medical and Quality Officer
RWJBarnabas Health

Harpeet Pall

Harpreet Pall, MD, MBA, CPE

Chief Medical Officer
Jersey Shore University Medical Center and K. Hovnanian Children's Hospital

Moderated by:

Erika Spicer Masno

Erika Spicer Mason

Custom Content Manager, Writer/Editor
Becker's Healthcare