Every health system provides language access, but few can clearly explain how it works across the organization.
When leaders attempt to map their approach, gaps quickly emerge. Workarounds develop in silos, knowledge fails to transfer and system weaknesses are often amplified for patients who use languages other than English.
This session explores why language access remains difficult to standardize and scale, and what it takes to move beyond fragmented efforts. Drawing on experience building a systemwide language access plan and measurement framework at Cincinnati Children's, speakers outline how communication should function as core infrastructure across care delivery.
Attendees will learn:
- Why language access operations are difficult to define, standardize and improve
- How communication breakdowns expose broader operational weaknesses
- What a systems-based approach to language access looks like in practice
- Leadership actions to build, measure and sustain language access infrastructure
Feel free to register even if you can't attend live, we'll make sure to send you the recording afterwards. Hope to see you there!
