AI & contact centers: How top health systems are driving results


Intermountain, Penn Medicine and Nemours Children's are leveraging AI to transform contact center operations. The result? Shorter patient wait times, increased new patient visits and greater staff satisfaction.

In a recent roundtable, executives from these health systems and more shared how they're using AI-driven technology to optimize call center operations, enhance patient access and ease staff burdens. This report captures key insights from the discussion, including real-world strategies and best practices for responsible AI adoption.

You will learn:
 
  • How health systems are using AI to reduce call wait times, improve patient routing and streamline workflows
  • Best practices for responsible, high-impact AI integration
  • How to overcome access disparities and ensure inclusivity in AI-supported interactions
 

Please fill out the form to download the whitepaper.

 

By downloading this content, you agree to Becker's Healthcare terms of service and privacy policy.