Closing referral gaps by automating patient engagement

Patient-facing teams are all too familiar with referrals ending in a futile game of phone tag. While seemingly innocuous, not closing the loop means fewer visits, frustrated staff and patients, compromised health outcomes and lost revenue. This has become the unfortunate norm as healthcare trends toward consolidation and health systems that have complex provider networks — which are most prone to referral gaps.

This white paper explores the steps health systems can take to upgrade manual patient engagement to digital processes for closing referral gaps.

Read more to learn about: 
  • The inefficiencies in the referral management process + impact on patients and practitioners
  • Opportunities for automation in patient engagement for referrals, like SMS or phone-based notifications, and how health systems can get started implementing these
  • The success Froedtert & the Medical College of Wisconsin realized in using its EHR-embedded patient engagement platform to create a closed-loop referral management workflow

Please fill out the form to download the whitepaper.