Going digital wasn’t enough—how Montage Health embraced AI to drive workforce efficiency
Montage Health had already transitioned from analog to digital with its EHR implementation but still struggled with a disjointed and inconsistent patient experience.
In 2021, they partnered with Notable to unify the system’s patient experience.
Since then, they have expanded their use of AI across the system to improve healthcare operations, including care gap closure and referrals. In doing so, they have transformed staff productivity, improved the quality and experience of care, and secured the financial health of their organization.
This case study explores their two-year automation journey and learnings along the way, including:
In 2021, they partnered with Notable to unify the system’s patient experience.
Since then, they have expanded their use of AI across the system to improve healthcare operations, including care gap closure and referrals. In doing so, they have transformed staff productivity, improved the quality and experience of care, and secured the financial health of their organization.
This case study explores their two-year automation journey and learnings along the way, including:
- Real patient and staff outcomes, like creating 13 FTE capacity
- Driving $2M in annual gross value through revenue capture and cost savings
- How they proactively engaged patients to scheduling overdue care, closing - more than 14% of care gaps
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