Healthcare's age of abundance: How health systems are leaving scarcity behind
Scarcity has always shaped healthcare. "Triage" assumes there isn't enough to treat everyone at the level they need. "Population health" often means concentrating limited resources on the highest-risk sliver of a panel. But a new generation of clinically safe AI voice agents is beginning to change that equation, not by automating existing work, but by enabling care that was never possible before.
The results from health systems already deploying these agents are striking. At Advocate Health, AI completed in a single month the patient outreach that previously took 12 months of cold calling. At Cincinnati Children's, completion of health risk assessment calls to Spanish-speaking families jumped from under 2% to over 40%, with patient experience scores above 9 out of 10.
This report compiles what leaders from Advocate Health, WellSpan, Cincinnati Children's, Cleveland Clinic and OhioHealth are learning as clinical capacity becomes effectively infinite.
Learnings include:
The results from health systems already deploying these agents are striking. At Advocate Health, AI completed in a single month the patient outreach that previously took 12 months of cold calling. At Cincinnati Children's, completion of health risk assessment calls to Spanish-speaking families jumped from under 2% to over 40%, with patient experience scores above 9 out of 10.
This report compiles what leaders from Advocate Health, WellSpan, Cincinnati Children's, Cleveland Clinic and OhioHealth are learning as clinical capacity becomes effectively infinite.
Learnings include:
- How leaders are moving from ""autopilot"" tasks to care never attempted before
- What rising connection and enrollment rates reveal about patient receptivity to AI
- How AI is freeing nurses to work at the top of their license
- What clinical safety by design looks like in real deployments
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