How automation is driving improvements in a complex healthcare IT environment 

Demands on IT service desks in healthcare have grown immensely over the last five years. They're supporting higher volumes of applications, a constant stream of new technologies and myriad new devices that require IT maintenance. At the same time, the resources, headcount and budget provided to IT are constricting. 

To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations and how, with the right platform, the benefits of IT service management (ITSM) modernization can span the enterprise.

Read this short report to learn: 
  • The types of solutions CIOs should look for to address IT challenges and alleviate resource strain 
  • Best practices to determine where AI has the most potential to transform operations and optimize efficiency 
  • How IT teams can leverage conversational AI to reduce service request burden 

Please fill out the form to download the whitepaper.