How Providence cut no-shows and rebooked 37% of canceled lab appointments
Missed lab appointments don’t just delay care, they drive up costs, reduce capacity and frustrate patients. Providence, one of the nation’s largest nonprofit systems, tackled this head-on.
The result? An 8-fold increase in lab appointment scheduling, reduced no-shows and a dramatic lift in patient engagement.
This case study breaks down how Providence unified digital workflows to simplify access, improve outcomes and lighten staff burden.
Takeaways include:
The result? An 8-fold increase in lab appointment scheduling, reduced no-shows and a dramatic lift in patient engagement.
This case study breaks down how Providence unified digital workflows to simplify access, improve outcomes and lighten staff burden.
Takeaways include:
- 8x increase in scheduled lab appointments via digital-first workflows
- 52% lift in lab bookings and bill pay engagement after timely mobile nudges
- 37% of canceled appointments rebooked within 30 days
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