Illinois FQHC uses EHR education as a strategic lever for performance
Imagine scaling EHR workflow training across 35 health centers with just four trainers — without relying on classroom instruction.
That was the reality for Access Community Health Network (ACCESS), Illinois' largest federally qualified health center. Rather than expand headcount, ACCESS redesigned its Epic education strategy to embed learning directly within the EHR.
By centralizing simulations, tip sheets and workflow resources inside Epic — supported by a knowledge hub — the team ensured clinicians could access support at the moment of need. Early collaboration with analysts and clinical leaders kept education aligned with operational priorities.
During the 2024 transition to electronic prior authorizations, the results were measurable:
That was the reality for Access Community Health Network (ACCESS), Illinois' largest federally qualified health center. Rather than expand headcount, ACCESS redesigned its Epic education strategy to embed learning directly within the EHR.
By centralizing simulations, tip sheets and workflow resources inside Epic — supported by a knowledge hub — the team ensured clinicians could access support at the moment of need. Early collaboration with analysts and clinical leaders kept education aligned with operational priorities.
During the 2024 transition to electronic prior authorizations, the results were measurable:
- Denials decreased 15–25%
- Help desk requests fell 30%
- Clinicians regained 130+ hours per month
- Electronic prior authorization adoption reached 99%
ACCESS demonstrates that effective EHR education is not about larger teams — it is about alignment, embedded design and measurable outcomes.
Download the case study to see how training can drive operational efficiency, clinician productivity and a stronger patient experience.
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