IT service desk overload: How automation can alleviate strain, boost efficiency
Demands on IT service desks in healthcare have grown immensely over the last five years. They're supporting higher volumes of applications, a constant stream of new technologies and myriad new devices that require IT maintenance. At the same time, the resources, headcount and budget provided to IT are constricting.
This report examines how automation can optimize IT operations to support staff and how, with the right platform, IT service management modernization can benefit the entire enterprise.
Read this short report to learn:
This report examines how automation can optimize IT operations to support staff and how, with the right platform, IT service management modernization can benefit the entire enterprise.
Read this short report to learn:
- Types of solutions CIOs should seek to tackle IT challenges and ease resource constraints
- Best practices for identifying where AI can most effectively transform operations and improve efficiency
- Ways IT teams can use conversational AI to lessen the burden of service requests
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