--- title: "Rethinking call center efficiency: the role of automation" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-whitepaper-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/hitwp/rethinking-call-center-efficiency-the-role-of-automation#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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These are all elements that collectively add to the already significant administrative strain on call center agents. In response, many health systems and hospitals have turned to AI to fundamentally change how work gets done. From scheduling to appointment reminders to registration, this guide shares how organizations are leveraging AI to personalize patient engagement at scale, automate manual workflows on behalf of staff, and empower caregivers to work at top-of-license. **In this guide, you’ll learn:** - The hidden cost of call center inefficiencies - Best practices for improving patient access that doesn’t require hiring more staff - How North Kansas City Hospital & Meritas Health and MUSC Health use AI-powered automation to drive new patient appointments and close care gaps   Please fill out the form to download the whitepaper. 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