AI is a people-and-process story — not a tech one.

At Becker's 16th Annual Meeting, the CIOs, CDOs, and CMIOs running Cleveland Clinic, Penn Medicine, Jefferson Health, Prisma Health, Northwell Health, Allina Health, Ochsner Health and CommonSpirit told each other what they're actually doing with AI inside the enterprise.

This briefing captures the themes from those conversations — AI governance at C-suite level, ambient documentation and the capacity it reclaims, call-center and access automation, data-readiness as an institutional-knowledge project, and the hard conversation about workforce redeployment when real capacity comes back.

CIOs trading notes on which AI bets are in production, which governance questions are still open and what they're wiring up next.

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