Many healthcare organizations are consolidating vendors in the name of efficiency and increasing pressure to do more with less.

But for one multistate senior living network, a cost-cutting switch in exclusion monitoring vendors revealed that not all savings are created equal. Within months, unclear match results and lack of vendor support forced internal teams to take on time-consuming manual reviews — until a seasoned chief compliance officer helped course-correct.

This case study walks through key decisions behind the switch, operational challenges faced and lessons learned — helping leaders assess whether vendor consolidation is supporting or undermining their compliance goals.