Hospitals: leverage advanced IT to improve revenue cycle management, consumer engagement


While transactional businesses like retail focus on winning a single sale with a customer, healthcare is a "relational" industry where long-term relationships with customers are essential. And, in today's device-driven world, health systems need a comprehensive digital strategy to establish relationships with patients that extend beyond the four walls of a hospital.

At Becker's 5th Annual Health IT + Revenue Cycle Conference in Chicago in October, leaders from Navigant, a Guidehouse company, led healthcare executives in a roundtable discussion on how hospitals can enhance their digital presence to improve revenue cycle management and consumer engagement.

Key learnings include:

  • The benefits of robotic process automation
  • The growth of consumerism and the importance of consumer contact centers
  • Using technology to address challenges beyond the revenue cycle

 

Please fill out the form to download the whitepaper. 

 
CORP_NavigantGuidehouse_LOGO_0919_Interim