How a consumer-focused approach can transform the patient financial experience

Thursday, April 7th, 2022 | 12:00 PM - 1:00 PM CT 

In a newly released survey of 1,000 patients by Press Ganey, 59% considered good pre- and post-appointment communication as key to their loyalty, while over 70% rated customer service as more important than even “bedside manner.”

As the patient population continues to view healthcare more and more through a consumer lens, it is increasingly important to equip your staff with the right tools to truly understand the individual patient’s financial needs and to engage them through personalized communications. According to Press Ganey, “Failure to examine the consumer experience at every touchpoint can negatively impact a healthcare organization’s brand, reputation and revenue.”

Join Priti Shah, Chief Product Officer of Finvi, and John Talaga, EVP & GM of Flywire’s Healthcare division, as they discuss this modernized era of patient communication and the tools that make hospitals and health systems successful in their patient pay efforts.

Learn about:
  • Trending best practices in consumer behavior and patient financial engagement
  • How to improve personalized patient outreach to drive collections, self-service, and patient loyalty
  • How to equip staff for success with automated data aggregation and segmentation driven workflows that improve the patient financial experience
  • How to create a consumer-focused experience that’s tied together across the patient financial journey


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Priti Shah

Chief Product Officer, Finvi


John Talaga

EVP & GM, Healthcare, Flywire