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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## How A Focus on Patient Experience Drove Erlanger’s Financial Transformation --- ### Wednesday, March 23rd, 2022 | 11:30 AM - 12:30 PM CT Increasing cost of healthcare and hospital bad debt, growing patient needs and regulatory changes threatening traditional patient collection strategies have all set the stage for a new approach to patient financial engagement. If providers want to see financial success in 2022 and beyond, industry leaders must equip themselves with the tools needed for successful patient engagement, enrollment, financing, reporting and payments – at all points along the patient healthcare journey. Join our webinar with Chris Spady, VP Revenue Cycle at Erlanger Health System, as he discusses how Erlanger leveraged a compassionate patient engagement platform and strategies to improve patient collections, improve the patient experience and transform the health system’s overall financial health. Participants will   - Understand the key industry trends and factors that drive the need for innovative patient financial engagement - Discuss differences between patient financial engagement platforms to understand the best choice for your organization - Learn how Erlanger leveraged effective patient financial engagement strategies to drive cash, unlock opportunity in aged A/R and decrease amount sent to bad debt - Examine the transformation of Erlanger’s key performance indicators and data points after implementing innovative patient financial engagement strategies ## **Presenters** ![Brian Brown - Liz Engman-1](https://go.beckershospitalreview.com/hs-fs/hubfs/Brian%20Brown%20-%20Liz%20Engman-1.jpg?width=120&height=122&name=Brian%20Brown%20-%20Liz%20Engman-1.jpg) ### Brian Brown ##### VP, CarePayment ![Chris Spady - Liz Engman](https://go.beckershospitalreview.com/hs-fs/hubfs/Chris%20Spady%20-%20Liz%20Engman.png?width=120&height=120&name=Chris%20Spady%20-%20Liz%20Engman.png) ### Chris Spady ##### VP Revenue Cycle, Erlanger [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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