How Communication Technology Improves Care Operations and Culture at Newark Beth Israel Medical Center

Tuesday, May 3rd, 2022 | 12:00 PM - 1:00 PM CT 

Digital transformation doesn’t need to happen overnight, especially when staff are already overwhelmed with competing priorities, COVID-19 surges, and complex care demands. To address communication issues, Newark Beth Israel Medical Center found that expanding on small tests of change was an effective way to facilitate sustainable improvement.

Communication and collaboration are everyday pain points for clinicians and interdisciplinary teams dedicated to caring for patients. Inefficiencies in reaching the right person at the right time contribute to care delays, decreased quality of care and staff burnout. Clinical communication platforms reduce the toil of collaborating across health systems and make it easier for clinicians to do their jobs. The result is better, safer care and happier staff and patients.

In this webinar, Charles Cathcart, MD, CMO at Newark Beth Israel Medical Center, will discuss the impact of clinical collaboration advancements, associated workflow use cases and how stairstep successes can create a culture willing to participate in lasting digital transformation.

Key learning points
  • How Newark Beth Israel Medical Center incorporated team messaging into their patient-centered rounds process to remove barriers to discharge and reduce length of stay by more than one day in three months
  • The impact of a truly "enabling" technology on provider and staff satisfaction – how IT investments can make doing critical jobs easier
  • Strategic areas where a clinical collaboration platform quickly makes an impact (such as faster door-to-needle times, easier shift handoffs and secure mass communication)


Charles  - Liz Engman

Charles Cathcart, MD

CMO, Newark Beth Israel Medical Center