How comprehensive monitoring allowed Amwell to grow by 300% in 3 months

With the rapid growth in telehealth across the U.S. in 2020, Amwell, a large telehealth provider faced the need to scale quickly, including their compliance monitoring efforts. When the pandemic first hit in April 2020, Amwell was utilizing ProviderTrust, which provides smarter compliance monitoring solutions, for OIG exclusion monitoring and another vendor for sanction screening and Medicare Opt Out list monitoring.

  • Amwell expanded its relationship with ProviderTrust to include sanction screening and Medicare Opt Out list monitoring.
  • Amwell was able to successfully onboard 7,500 providers from April 2020 to June 2020 and have peace of mind that exclusions and sanctions weren’t and aren’t missed.
  • ProviderTrust worked with Amwell to ensure a successful implementation process for the additional monitoring services, including providing training and ensuring rapid team adoption.


To read more about Amwell's success story, check out the full case study here.