How health systems are adapting the patient financial experience during COVID-19

Thursday, May 7th, 2020 | 12:00 pm - 1:00 pm CT

As the healthcare industry continues its battle on the front lines of the coronavirus outbreak, both patients and providers are facing economic uncertainty and distress. Hear what your peers are doing to help patients during the care-seeking phase, and how they’re planning ahead to improve the financial experience in the recessionary environment that may follow. 

We will discuss:

  • How providers are communicating with patients about their financial options during COVID-19.
  • How to make changes to payment options and account aging while continuing to keep patients engaged in the financial process.
  • Ways to reduce the burden on call center staff.
  • Lessons from the 2008 recession, and how we can prepare for a new economic reality in the aftermath of COVID-19.


We’re working closely with our clients on patient financial strategies during this crisis. Together with those providers, representing over $70B of annual NPR, we have created a five-point plan to guide our actions and collective response. Join this webinar to hear insights around what we’ve learned so far and how health systems are using these and other strategies to benefit their patients and preserve their bottom lines.




Will Reilly

Vice President, Client and Consumer Marketing 


Vincent Martino

Vincent Martino

Chief Product Officer and Co-Founder



Kent Ivanoff

Chief Executive Officer and Co-Founder