How improving customer operations can boost efficiency & patient experiences

Monday, September 20th, 2021 | 2:00 PM - 3:00 PM CT

The healthcare industry is constantly evolving. Though it can be difficult to keep up with the pace of change, providers must ensure they’re meeting expectations by improving the patient experience, ensuring regulatory compliance and addressing cost issues.

Aberdeen recently surveyed 178 healthcare companies about their customer operations strategy and how it helps them deliver top-notch patient experiences while boosting efficiency and controlling costs. Tune into this webinar to gain insight about their strategies.

In this webinar, you’ll learn:

The top customer operations challenges affecting healthcare organizations
How customer operations improvements can drive overall business performance
The key activities and technology enablers hospitals should consider

Presenters

Omer Minkara

Vice President & Principal Analyst with Aberdeen

Drew Koerner

Head of Provider Industry at ServiceNow

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