How Intelligent Automation Transformed UCHealth’s Auth Process

Tuesday, July 28th, 2020 | 1:00 pm - 2:00 pm CST

Hear how UCHealth’s leaders, Brent Rikhoff and Kerre Valtierra, significantly reduced the authorization burden through intelligent workflow automation and FTE optimization. This webinar will review how they solved existing authorization challenges and exceeded financial goals, including reduction in auth-related denials, FTE efficiency gains, and expansion to other service lines through the power of technology. Learn about tangible process improvements and tools to help your organization realize demonstrable ROI.

Key Takeaways:

  • Understand the tools and best practices to intelligently automate the auth process
  • Learn about key pointers to empower and optimize front-line staff
  • Gain useful workflow automation tips, tricks, and lessons learned


Kerre Valtierra

Sr. Director of Operations for Patient Line; Ambulatory Referral and Authorization, UCHealth

Brent Rikhoff

Director of Pre-Access, UCHealth

Heather K

Heather Kawamoto

VP of Product, Waystar