How Intermountain Healthcare and Henry Ford Health System are working toward a frictionless patient financial experience

Wednesday, January 27th, 2021 | 1:00 PM - 2:00 PM CT

In a world filled with uncertainty, now is the time for healthcare to be transformational, not incremental in leading a digital first change.

Healthcare providers have an opportunity to create a seamless digital financial experience by empowering their patients with the right tools and meeting their expectations for a frictionless digital experience.

Join recognized transformative leaders Todd Craghead from Intermountain Healthcare and Eric Neal from Henry Ford Health System, with respected industry observer Mac Boyter to learn how you can drive a digital change in your organization.

  • Three key focus areas that improve the patient financial experience
  • The key metrics for measuring success
  • Top lessons learned on their journey to succeed in a new way to help patients



Todd Craghead

Todd Craghead

VP Revenue Cycle, Intermountain Healthcare

Neal_Eric_Headshot - Kristelle Khazzaka

Eric Neal

Director, Patient Pay Services, Henry Ford Health System


Mac Boyter

Research Director, KLAS Research