How leading health systems leverage digital tools to improve price transparency, patient experience

The patient experience extends far beyond clinical interactions with a physician. It includes all interactions from scheduling appointments, receiving cost estimates and paying bills, and digital technologies present a great opportunity to improve and personalize these touchpoints.

Leaders from Ochsner Health, RWJBarnabas Health, Banner Health and more recently participated in an advisory call hosted by Becker's Hospital Review and RevSpring to discuss why digital must be a top priority in healthcare organizations' strategy to improve the patient experience.

Key learning points:
  • How providers are getting to know their patients' preferences
  • Ways to improve cost transparency
  • Enhancing self-service options for scheduling and payments 

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