How necessity and technology are transforming the patient experience

Improving the patient experience has been a top priority for hospital and health system leaders for years. However, the rise of healthcare consumerism has challenged the status quo understanding of what truly patient-centric care is. Many leading hospitals and health systems, such as Florida-based BayCare, are meeting the call to deliver patients more convenience, transparency and personalization.

The key to creating a great consumer experience lies in data. Providers and hospital leaders need technology solutions that derive sophisticated insights from both clinical and engagement data — including information regarding health, financial circumstances and communication preferences. To create such a solution, Cerner and Salesforce entered into a collaboration to offer providers a technology solution that combines Cerner’s ability to capture immense clinical data with Salesforce’s customer relationship management technologies.

In this white paper you'll discover how integrated data helps BayCare:

• Offer providers a holistic view of patients and enables the creation of predictive models to help providers better anticipate patient needs
• Help nurses provide better care by giving them the clinical information they need along with personal information to make patients more comfortable
• Allow call center agents to better help patients understand their financial obligations and determine appropriate payment options

Please fill out the form to download the whitepaper.