How Netsmart uses a combination of healthcare technology, policy and integrated care and data sharing to tackle the opioid crisis

Netsmart, one of the longest-standing healthcare IT companies in the country, designed an electronic health record (EHR) to address substance use disorders, specifically opioid addiction. Netsmart partnered with American Well to integrate telehealth into this substance use-specific EHR. Through this integration, providers can initiate virtual visits within the EHR via on-demand or scheduled visits.

Read this case study to learn how this integration:

  • Provides health systems with better access to psychiatrists and addiction specialists

  • Allows ED physicians to make better decisions regarding substance use and behavioral health

  • Helped a health system reduce ED wait times, achieving a 33% reduction in costs for consumers

  • Combines telehealth, opioid registries, and quality indicators to meet the payment of value-based care for opioid addiction

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