Like most health systems, Novant Health’s branches struggled to align an unpredictable pattern of appointment demand with a limited supply of physicians, staff, equipment, and infusion centers.

The center was routinely experiencing operational challenges, such as daily midday crunches of high patient volume, patient dissatisfaction due to high wait times, and overworked nurses from patient bottlenecks.

During this discussion, Novant Health nursing managers will share what solved these problems.

Key learning points: