How Novant Health was able to open a large infusion center with a small waiting room

Thursday, September 2, 2021 | 12:00 PM - 1:00 PM CT 

Like most health systems, Novant Health’s branches struggled to align an unpredictable pattern of appointment demand with a limited supply of physicians, staff, equipment, and infusion centers.

The center was routinely experiencing operational challenges, such as daily midday crunches of high patient volume, patient dissatisfaction due to high wait times, and overworked nurses from patient bottlenecks.

During this discussion, Novant Health nursing managers will share what solved these problems.

Key learning points:
  • How Novant Health leveraged data and predictive analytics with iQueue to streamline its infusion center waiting room
  • How Novant Health reduced wait times and improved patient flow
  • Take-aways for how to replicate these practices at your cancer program or practice



LisaRioux - Carly Xagas

Lisa Rioux, RN, BSN, OCN, CRNI

Nurse Manager, Novant Health

Susan Perrella RN,OCN_004 - Carly Xagas

Susan Perrella, RN

Nurse Manager, Novant Health