How payers are using cloud communications to improve the member experience

During most encounters with payers, patients provide their member ID number and then receive transactional treatment from an agent. However, it’s time payers begin delivering consumers the same type of personalized and contextualized engagement they often get in retail interactions.

Cloud communication technologies can enhance member engagement, support new collaboration-based workflow models, boost employee retention and increase payers’ flexibility, agility and efficiency.

In this whitepaper, you’ll learn:

  • The kind of personalized experience members expect from payers
  • How cloud-based communication technologies give payers better security and efficiency
  • How analytics from digital member engagement platforms can optimize payer performance
  • How digital engagement tools generate higher employee satisfaction and retention


Please fill out the form to download the whitepaper.