How Preferred-Language Communication Improves Care and the Patient Experience
Providers and organizations continue to face challenges when interacting with patients with limited English proficiency. Such language barriers result in poor communication and experiences for patients and providers alike.
When organizations use patients' language of preference, staff can be more efficient and feel more supported while patients receive more personalized care and have better experiences.
There are simple steps healthcare organizations can take to make preferred-language
communication easier for patients and providers.
Here's what you'll learn:
- The impact of communicating with patients in their preferred language
- How preferred-language communication improves patients' access to care
- How technology breaks down language barriers and improves care
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