How SCL Health and Community Health Network are Reinventing Patient Relationships

Wednesday, January 26th, 2022 | 12:00 PM - 1:00 PM CT

Consumers best experience anywhere becomes their expectation everywhere. Healthcare is no different. As the consumer experience continues to evolve, having a digital-first, patient-centric, elevated engagement strategy on the patient's channel of choice is paramount to remain competitive.

Over the last two years, health systems have been forced to reevaluate care delivery, including increased adoption of virtual care while accelerating their operational and digital transformation strategies. Join us to hear how SCL Health and Community Health Network are reinventing themselves by scaling capabilities to provide seamless consumer experiences, increasing access, and driving operational efficiency, while helping support interoperability of health data.

Learning Points:
  • Hear how to provide patients with easy access to actionable data, a clear understanding of their treatment options, and a care plan developed jointly with their healthcare provider.
  • Learn how to create a frictionless, comprehensive (360° view) of the patient to build trust and power innovative and personalized engagement experiences while improving clinical outcomes and brand loyalty.
  • See how to improve access to care, personalize services and deliver better interactions by surfacing a deeper, actionable understanding of the individuals in order to drive increased consumer and patient participation.


McGill MD

Dr. Patrick McGill

EVP, Chief Transformation Officer, Community Health Network

Craig Richardville Headshot

Craig Richardville

SVP, Chief Information & Digital Officer, SCL Health

LaShonda - Kristelle Khazzaka

LaShonda Williams

EVP and Chief Revenue Officer, Salesforce Global Health & Life Sciences

Sindhu Pandit - Kristelle Khazzaka

Dr. Sindhu Pandit

Global Clinical Lead, Healthcare, Salesforce

Salesforce_Logo - Kristelle Khazzaka
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