How to achieve digital health transformation in today’s new reality


Monday, August 24th, 2020 | 1:00 pm - 2:00 pm CT

As the healthcare industry looks to recover and reset after the wake of COVID-19, it’s important to consider digital health and predictive analytics that put patients at the center of the revenue cycle. With a strategic approach, providers can customize the payment experience, refine communication messages, and give proper feedback to continually improve back-end financial processes.In this webinar, we hope to answer many questions about the new world of telehealth and patient-centered financial experiences. Walking into the future of revenue cycle without a tech strategy was a gamble even before the COVID-19 upheaval. It’s our hope for attendees to shake off assumptions and habits of yesterday and walk away with a clear vision of how telehealth and technology are facilitating positive relationships between providers and patients as part of the new digital revenue cycle experience.

Session objectives:

  • Differentiate traditional v. digital patient payment options that reach patients where they are
  • Understand how to marry data + empathy for the best patient financial experience
  • Recognize the impact of a digital front desk in your healthcare organization
  • Discuss how EHR interoperability can resolve friction between providers and their patients
  • Determine which aspects of digital health are responsible for cost transparency
  • Apply the patient financial experience in the new telehealth environment

 

Presenters:

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Carrie Moneymaker, MBA

National Vice President, Zotec Partners