How to deliver connected experiences that improve member satisfaction and business outcomes

Thursday, May 7th, 2020 | 11:00 am - 12:00 pm CT

In unprecedented times, it is more critical than ever for healthcare organizations to build trusting relationships with members. Payers can contribute to flattening the COVID-19 pandemic curve by engaging members with relevant health information when they need it most.

Join this webinar to learn how your organization can keep members engaged, in times of crisis and beyond. Salesforce and Vlocity will share strategies their organizations are leveraging to effectively use digital channels, drive improvements in communication and service, and develop robust open enrollment programs to improve member outcomes and deliver a better member experience.

During this webinar you will learn strategies on how to:

  • Deepen engagement
  • Improve communication and service
  • Build trust and loyalty
  • Decrease unnecessary costs
  • Enhance open enrollment programs



Kevin Riley Headshot - Kristelle Khazzaka

Kevin Riley

Senior Vice President & Group General Manager, Health & Government Vlocity | Industry Cloud Apps

Gina Profile Pic 2019 - Kristelle Khazzaka

Gina Hanrahan

Director, North America Benefits | Salesforce

Chequeta Allen

Chequeta Allen

Product Marketing Director | Salesforce Healthcare & Life Sciences


Peter Schmidt

Health Insurance Sales Strategy Leader I Salesforce