How to Develop a Game Plan for Delivering Exceptional Patient Experiences

Thursday, January 13th, 2022 | 12:00 PM - 1:00 PM CT

Consumerization has been one of the most powerful healthcare disruptors of the past decade, especially in the last two years as the COVID-19 global pandemic unfolded. Healthcare organizations must be willing to adapt to patient-oriented market demands by using a digital-first approach to meet expectations as patients take a more active role in their treatment decisions.
Patient experiences make all the difference, and it starts with activating your employees to be engaged and motivated to create exceptional experiences. But you also need to engage with patients on their terms — using real-time communication via text messaging — and collect feedback to ensure they feel heard. As the new year kicks off, leverage technology to drive convenience, communication, and quality in every experience.
Join this live webinar with Toni Land, Head of Clinical Healthcare Experience at Medallia, as she discusses how your healthcare organization can develop a game plan in 2022 to deliver exceptional patient experiences and boost loyalty along the way.
Here’s what you’ll learn:
  • Listen to your employees often using various channels in order to impact engagement and retention.
  • Explore ways to listen to your patients in their preferred mode of communication
  • Learn how to turn feedback into action that produces results


Toni Land Headshot - Abbie Engel

Toni Land

Head of Clinical Healthcare Experience, Medallia


Sponsored by:

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