How to maintain agility amid uncertainty — 5 resilience skills for healthcare leaders

The COVID-19 pandemic wreaked havoc on the business models of healthcare organizations. Health systems shut down all but emergency services, set up separate triage centers and moved many services to telehealth. Having learned from this crisis, and in anticipation of the next unforeseen event, executives are looking to hire healthcare administrators who understand the revenue cycle, have cultural competency, and can lead interprofessional teams, among other skills.

See what a range of experts, from VP-level administrators to recent MHA graduates have identified as the skills essential for healthcare managers.

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