How to optimize the telehealth experience amid COVID-19 and beyond
Healthcare is in the middle of a transformation. Health systems are experiencing an unprecedented number of daily virtual visit volumes amid the COVID-19 pandemic. But the value of telemedicine stretches beyond the current global health crisis. Virtual care can help providers manage high patient volumes and reach patients where they are, potentially improving chronic care management.
Helping customers deliver an excellent overall patient experience through telemedicine is a pivotal part of supporting customer communities for NETSCOUT in healthcare. For patients, families, or caregivers,"experience" refers to their ability to use technology for telemedicine with minimal negative impact or delay. When experiencing care through telemedicine, patients expect the same quality of care and service that they would receive during an in-person encounter.
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