How to solve hospital-wide throughput, starting in the ED

Wednesday, March 22nd, 2017 | 11:00am - 12:00pm CT

Diversions, long waits and delays in the emergency department are a hospital-wide issue, not just a problem for the ED. Operational inefficiencies can prevent timely access to appropriate care and negatively impact patient experience. Many hospitals understand this problem, but few have the strategies needed to address it in a consistent and reliable way. Instead, many are forced to throw more people at the problem.

Operational inefficiency is a difficult challenge to solve. Data and analytics were expected to help; instead, it’s made things worse as hospitals are awash in data without context or actionability.

Learn how Mercy hospitals has been able to close the gap between data and action and continuously improve operational performance without overloading frontline teams. Mercy is well on its path to achieving millions of dollars in operational savings after adopting a new adaptive operations solution across eight ministries. In one facility alone, they have treated 3,000 additional patients and reduced length of stay by one million minutes.

Join Brent Hubbard, COO of Mercy Springfield and Jennifer Bramlett, Director of Nursing and ED at Ardmore, who will discuss how Mercy ministries have improved operational efficiencies to reduce ED wait times, decreases LWBS rates, and shorten door-to-disposition times, resulting in higher patient and staff satisfaction. You will also learn about Mercy’s vision for the future and their path to operational excellence.

Through discussion and case study exploration, you will learn:

  • How EDs can leverage new technology to improve in real-time the operational decisions that impact patient flow.
  • How to extract valuable, actionable information out of existing hospital data sources such as EMR, bed management systems and tracking solutions in order to consistently and reliable improve operational efficiency.
  • How to maximize ED performance while also reducing burden on frontline teams
  • How EDs are decreasing LWBS rates by over 45% while reducing average wait to be seen times by over 15%