How to successfully navigate the AI and automation landscape

Wednesday, March 11th, 2020 | 11:00 am - 12:00 pm CST

Robotic process automation and artificial intelligence enables enterprises across nearly every industry to drive innovation, efficiency and productivity; but how should hospital and health system leaders best approach evaluating, adopting and managing these innovative technologies? Hear a health system's and vendor's perspective on successfully navigating the AI and automation landscape.

Join Sue Whitecotton, MedStar Health's vice president of patient financial services, and Ross Moore, Olive's general manager of revenue cycle, as they share insights and best practices surrounding the nuances and complexities of deploying a transformative, scalable and sustainable process automation program that delivers bottom line returns while protecting employee satisfaction.

Learn how to:

  • Cut through the clutter and buzzwords to develop a clear path for evaluating and implementing intelligent RPA solutions

  • Diagnose where your organization stands in the intelligent RPA learning continuum

  • Learn how to gain enterprise-wide support of your automation program by engaging the right stakeholders at the right time and mitigating change management risks

  • Understand how to benchmark and measure the financial return of your automation program

  • Learn how to measure performance, and in what timeframe you can expect to see results


Sue Whitecotton - Daniel Gest

Sue Whitecotton

Vice President, Patient Financial Services, CBO

MedStar Health

Headshot_Ross Moore - Daniel Gest

Ross Moore

General Manager, Revenue Cycle