How UMass Memorial Health Care Improved Operational Efficiencies within its Telestroke Network
UMass Memorial Health Care, the only designated Level I Trauma Center in Central Massachusetts, had a legacy telestroke program that was built using 14 different communication systems and required 21 steps to complete a consult. In an effort to simplify this program, UMass Memorial partnered with American Well to consolidate communication tools and automate workflows.
Read this case study to learn how UMass Memorial:
- Conducted more than 1,000 telestroke consults in six months
- Decreased the number of communication systems from fourteen to four
- Reduced the number of steps required for a consult by 38%
- Expanded telehealth to its teleNICU program
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