How UMass Memorial Health Care Improved Operational Efficiencies within its Telestroke Network

UMass Memorial Health Care, the only designated Level I Trauma Center in Central Massachusetts, had a legacy telestroke program that was built using 14 different communication systems and required 21 steps to complete a consult. In an effort to simplify this program, UMass Memorial partnered with American Well to consolidate communication tools and automate workflows.

Read this case study to learn how UMass Memorial:

  • Conducted more than 1,000 telestroke consults in six months
  • Decreased the number of communication systems from fourteen to four
  • Reduced the number of steps required for a consult by 38%
  • Expanded telehealth to its teleNICU program


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