How virtual care drove ED diversion, repeat visits for Puerto Rico's largest health plan

This webinar is on-demand and can be viewed at your convenience.

Triple-S Salud, the largest health insurance company in Puerto Rico, launched a virtual care program in 2018 to better serve its nearly 1 million members. When COVID-19 hit in 2020, its telehealth program, TeleConsulta MD, was uniquely positioned on the island to be the telehealth platform for its members when physical care locations were closed.

Join this webinar to hear Triple-S Salud's Ivelisse Fernández, chief marketing and communication officer, and Dr. José Novoa-Loyola, chief medical officer, discuss the launch and expansion of TeleConsulta MD, including how the health plan:

  • Saw a 15% ED diversion rate through telehealth, compared to an industry average of 3%
  • Encouraged repeat virtual care visits among members
  • Saw COVID-19 drive telehealth usage among Millennial and Z generations
  • Plans to use telehealth for general practitioner-specialist consults and elder care


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Ivelisse Fernández

Chief Marketing Officer and Communications, Triple-S Management Corporation

Foto Dr. José Novoa Loyola - Triple-S (1) (1)-1

José Novoa, MD, FACC

Chief Medical Officer, Triple-S Management Corporation