How WVU Medicine's AI Workforce is Reducing Administrative Burden & Increasing Staff Efficiency 

Thursday, March 25th, 2021 | 11:00 AM - 12:00 PM CT

WVU Medicine has embarked on an exciting and ambitious journey to solve some of the health systems’ biggest administrative challenges through robotic process automation, building on extraordinary success already achieved in tackling claim status burdens.

By adopting an AI workforce, WVU Medicine is not only increasing the efficiency and productivity of their processes, but they are able to reallocate existing employees’ time to initiatives that require more of a human touch.

Join WVU Medicine’s Vice President & Assistant CIO, Ilo Romero, and Assistant Vice President of Hospital Revenue Cycle, Leah Klinke, along with Bradley Gallaher, Executive Director at Olive, for an exciting conversation about WVU Medicine’s AI and automation initiatives. Hear lessons learned and successes as they discuss the process of gaining organizational alignment, how AI supports various parts of the health system, and the path they are on to scale enterprise wide.  

Learning Points:

  • A case for change: Learn why WVU Medicine chose to take the path of adopting AI and automation to transform their health system’s administrative operations and hear how their business and IT partnership was a key success driver.

  • Lessons learned: Gain real-life insights from their journey of partnering with Olive.

  • Scaling for the future: WVU Medicine is just getting started. Hear about their plans to scale their AI workforce enterprise-wide.



Ilo Romero

Vice President & Assistant CIO, WVU Medicine


Leah Klinke

Assistant Vice President of Hospital Revenue Cycle, WVU Medicine

Gallaher_Bradley_Olive (1) - Emma Goodman

Bradley Gallaher

Executive Director, Olive