Yale New Haven Health Finds a Better Approach to COB Denials

If your self-pay includes high-balance insurance accounts or denials are creating an accounts receivable backlog that is detracting from an otherwise positive patient experience, consider these best practices approaches from Yale New Haven Health.

Yale New Haven Health, a five-hospital, three-state, Northeastern health system, turned around their cash collections, patient financial experience and improved their aging accounts receivable by taking a different approach to their labor-intensive denials. This informative story shares how the health system achieved remarkable improvements to their recovery rates and created a sustainable process for COB denials management.

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