How your team's response to COVID-19 compares to other organizations — a tech-focused discussion
Monday, September 28th, 2020 | 1:00 PM - 2:00 PM CT
This year, IT leaders needed to make an overnight shift to support remote work and telehealth in a challenging environment. Many organizations experienced a huge increase in new support tickets, and some IT departments were better positioned to deal with increased demand than others. How can IT leaders reduce the strain on their organizations while also managing tightening budgets?
During this webinar, Andrew Graf (Chief Product Strategist at TeamDynamix) will share results from a recent pulse study, IT Service Management in The New Normal, and discuss where we go from here.
Join this webinar to learn:
- How your team's response to COVID-19 compares to other organizations
- The quick wins that can help IT departments deal with increased demand
- How to drive self-service adoption with knowledge-centered service