A Look Inside Norton Healthcare’s Employee Listening and Action Journey to Reduce Staff Burnout, Support Employees, and Increase Retention

Tuesday, September 24th, 2024 | 11:00 AM - 12:00 PM CT

Norton Healthcare, a Kentucky-based health care system and the Greater Louisville area’s second-largest private employer, has a long track record of listening to employee voices and finding collaborative solutions to improve the employee experience. Beginning in 2019, even before the global pandemic, the results from its annual census survey revealed increased organizational risk related to employee burnout.

Norton Healthcare assembled a task force comprised of front-line employees and clinical and senior leaders to address this challenge. The task force developed a multi-faceted approach to improve employee well-being throughout the organization that is supported by insights from its comprehensive listening partnership with Perceptyx.

In this session, employee experience leaders from Norton Healthcare will share the story of their listening and action journey. They will reveal how Norton Healthcare was able to significantly improve its trending burnout numbers and retention measures, including those of their front-line clinical team members, while continuing to provide high-quality, safe patient care.

We’ll share:

A look at Norton Healthcare’s continuous listening strategy, which incorporates point-in-time listening to address employee engagement, well-being, nurse satisfaction, and safety culture; career cycle surveys; and, most recently, employee crowdsourcing for assessing leadership perceptions.
The specific actions taken by Norton Healthcare’s leaders in response to employee feedback, including expanded communication efforts, leader rounding, and innovative employee support programs, which include employee life event and “Code Lavender” that are integrated into existing rounding platforms.
The impressive results generated and the impact on employee experience, including quantitative improvements in measures for employee turnover, increased retention of new team members, recognition of and alignment to values, and patient safety.

Presenters:

Conrad Kresge

Manager, Employee Experience & Insights, Norton Healthcare

Jason Coffey

Director, Employee Experience, Culture Strategies & Insights, Norton Healthcare

Heather Sager

Senior Workforce Transformation Consultant, Perceptyx