Healthcare organizations are under intensifying pressure to control operational costs without compromising patient experience or clinical outcomes. Language services sit directly inside that tension — often treated as a back-office expense, yet tied to patient access, throughput and care quality.
On June 23, an expert panel will examine how forward-thinking organizations are approaching language services as a strategic operational lever. The discussion features Neil Wallis, COO of MetroWest Medical Center, part of Tenet Healthcare, alongside Emmanuel Chepkwony, VP, Enterprise Language Access and Interpreting Services at Advocate Health.
Learnings include:
- The operational bottlenecks delaying patient access
- Key drivers of rising interpreting session costs and practical ways to mitigate them
- A framework for evaluating the operational effectiveness and ROI of a language services program
- How to communicate value and build stakeholder alignment across finance, operations and patient experience
Feel free to register even if you can't attend live, we'll make sure to send you the recording afterwards. Hope to see you there!
