Workplace violence prevention (WPV) has become a priority across healthcare, with organizations investing in committees, reporting processes, and formal programs. Yet despite this progress, many efforts focus solely on physical skills, without addressing staff readiness. Inconsistent adoption, competing priorities, and unclear ownership often limit how effectively these programs scale across departments and roles.
At the same time, staff experience tells a different story. Even as infrastructure expands, many healthcare professionals still don’t feel confident in their ability to respond in high-pressure situations. Persistent workforce strain, rising incidents, and post-pandemic burnout have made it harder for traditional approaches to keep up with the reality of day-to-day patient care.
In this live discussion, CPI will explore what’s changed — and what hasn’t — in workplace violence prevention. CPI will be joined by BJC HealthCare on how they’ve secured leadership buy-in and successfully scaled training across multiple hospitals and roles, building a more consistent, practical approach that strengthens both safety and staff confidence. You’ll hear about BJC’s specific strategies, and how they has shown proven results.
Learnings include:
- Why WPV programs often stall after initial rollout — and how to move beyond committee-driven approaches
- How to scale role-based de-escalation training across hospitals and functions without disrupting operations (with insights from BJC)
- The role of staff confidence in effective de-escalation — and why “felt safety” matters as much as physical safeguards
- How workforce strain and burnout are impacting safety outcomes — and what leading organizations are doing differently
- What it takes to build a sustainable, enterprise-wide approach that connects training, staff experience, and real-time response
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